Listed below, you will find our current rates and policies. If you do not find the information you need, please contact our office and we will provide it for you.
Current policy (subject to change by board action) states $50.00 will be charged to the customer if Big Sioux CWS personnel must make a collection trip. There will be a $75.00 penalty charge for re-connection if the water is turned off for non-payment. Substantially higher rates are charged for re-connection requested outside of normal working hours.
RESUMPTION OF DISCONTINUED SERVICE
A service may be re-connected when the following conditions are met:
- Any outstanding indebtedness at the time of disconnection, plus any amount that has
accumulated since the last bill are paid.
- Expenses incurred by the system to re-establish service to that location are paid.
- Water delivery capacity exists, at the time of re-connect, to serve that location.
- All necessary forms, easements and agreements are brought up to date and accepted.
- A re-connect fee is paid.
NEW PROPERTY OWNER OR NEW TENANT ON RENTALS
Regarding tenants: The property owner shall notify Big Sioux CWS when a tenant moves into this property so that a meter reading can be obtained and the tenant has a starting point for billing purposes. When the tenant moves out, it is a joint responsibility of the tenant and landowner to notify Big Sioux of this occurrence, again, so a meter reading can be obtained.
On rental property, a $150.00 deposit will be collected from the tenant. This will be for accounts involving rental property only. This deposit will be held in trust and will be refunded, less any outstanding balances, when the tenant terminates the account and the account is current.
Please contact the office to sign up for ACH payments. If you send payment through bill pay at your bank, please include your account number and your current reading in the memo area. Please do not send cash in the mail. There is a drop box for payments located at our office by the south doors.